01
AI-Driven Security Monitoring
AI-assisted security monitoring improving threat visibility, anomaly detection, and proactive security operations.
Threat visibilityAnomaly detectionProactive operations
Proven · Measurable · Enterprise-wide
13+
Years Experience
99%+
IT Operations Uptime
95%
Resolution Efficiency
2,000+
Users
40–60%
Security Incident Reduction
2h → 20min
Incident Response
95%
Vulnerability Remediation
30+
Branch Deployments
01About
ENGINEERING RELIABLE ENTERPRISES.
SECURING DIGITAL OPERATIONS.
An enterprise technology leader who understands the full stack — from physical infrastructure and networking upward through security, governance, service management, and strategic technology leadership.
For more than a decade, MD. Mahmudul Hasan has led enterprise IT and cybersecurity across some of Bangladesh's largest technology-driven organizations. He brings together IT infrastructure, network engineering, information security, IT service management, and multi-site operations under one accountable leadership model.
His work is grounded in recognized frameworks — ISO/IEC 27001 for information security management and ITIL 4 for IT service management — and delivered through the operational discipline of SOC/NOC environments: continuous monitoring, structured incident response, and measurable service reliability.
Increasingly, his leadership is AI-assisted. He integrates AI-driven security monitoring and AI-enabled ITSM automation into everyday operations, building centralized platforms that unify monitoring, security, and service management across business sites.
Across every engagement, the objective is consistent: build technology the business can rely on, keep it secure, keep it governed, and keep it moving.
Core Focus
Enterprise IT
Infrastructure
Network Engineering
Information Security
Cybersecurity
ITSM
ISO/IEC 27001
ITIL 4
SOC / NOC
AI-assisted operations
Executive Profile
MH
- CURRENT ROLE
- Group Head – IT Infrastructure & Cybersecurity
- ORGANIZATION
- Akij Resource Group
- EXPERIENCE
- 13+ Years
- CORE DOMAIN
- Enterprise IT & Cybersecurity
- FRAMEWORKS
- ISO/IEC 27001 • ITIL 4
- OPERATIONS
- SOC • NOC • Infrastructure • ITSM
- LOCATION
- Dhaka, Bangladesh
02Expertise
ENTERPRISE CAPABILITIES
A full-stack technical and leadership capability set — from strategy and governance down through security, network and infrastructure to the daily discipline of IT operations.
01
IT Governance, Risk & Compliance
Frameworks, policy, and control discipline.
ISO/IEC 27001ITIL 4IT PolicyAuditRisk & Compliance
02
Cybersecurity Operations
Defence, detection, and response.
SOCSIEMEDRVulnerability ManagementIncident ResponseAccess Control
03
Enterprise Networking
Secure, resilient enterprise fabric.
FortiGateCiscoMikroTikVLANVPNRoutingSwitchingISP Management
04
IT Infrastructure & Operations
Core platforms and continuity.
ServersVirtualizationStorageBackupBusiness ContinuityDisaster Recovery
05
IT Service Management
Structured, measurable services.
Incident ManagementChange ManagementProblem ManagementService RequestEscalation Management
06
Identity & Access Management
Least privilege across the lifecycle.
ProvisioningAccess ReviewsPrivileged AccessOnboardingOffboarding
07
Vendor & Project Management
Procurement through delivery.
ProcurementTechnical EvaluationBOQ PreparationMulti-site Deployment
08
Leadership
Teams, talent, and stakeholders.
IT Team ManagementTalent DevelopmentStakeholder CollaborationCross-functional Leadership
AI-assisted operations
AI-ASSISTED IT & SECURITY OPERATIONS
A differentiating layer of the practice — applying AI assistance across security monitoring, automation and centralized service management.
02
AI-Enabled ITSM Automation
Integrated Claude and AI-based MCP/API connectivity into ITSM workflows, accelerating information exchange and incident management.
Claude integrationMCP / API connectivityFaster information exchange
03
Centralized IT & Cybersecurity Platform
Designed a unified open-source/code-based platform integrating IT operations, security monitoring, and ITSM functions.
IT operationsSecurity monitoringITSM functions
Intelligent Operations Pipeline
- 01DATA
- 02MONITORING
- 03AI ASSISTANCE
- 04ANOMALY DETECTION
- 05ITSM
- 06INCIDENT MANAGEMENT
- 07RESPONSE
Conceptual flow illustrating how monitoring, AI assistance and ITSM connect into a single response path. Not live telemetry.
Security operations
SECURITY OPERATIONS
A conceptual view of enterprise security architecture — the detection-and-response plane and the identity-and-access plane working together.
Security Operations
01ENDPOINTS
02NETWORK
03FIREWALL
04SIEM
05SOC
06INCIDENT RESPONSE
Identity & Access
01USERS
02IAM
03ACCESS CONTROL
04AUDIT
Conceptual architecture — illustrates understanding of enterprise security layers, not live monitoring data.
03Impact
MEASURABLE IMPACT
The outcomes that matter — reliability, responsiveness and measurable security improvement delivered across the enterprise.
99%+
Uptime
Reliability delivered through proactive monitoring and resilient enterprise infrastructure.
95%
Resolution Efficiency
Consistently high service request and incident resolution performance against defined ITSM targets.
40–60%
Security Incident Reduction
Reduced recurring security incidents through layered controls, monitoring, and awareness.
2h → 20min
Incident Response
Rapid, structured security incident response enabled by SOC monitoring and defined playbooks.
95%
Vulnerability Remediation Within SLA
Timely remediation of identified vulnerabilities against defined service-level targets.
30+
New Branch Offices
Complete IT infrastructure planned, deployed, and commissioned for branches nationwide.
2,000+
Users
IT, security, and service support delivered to a large, multi-site enterprise user base.
30%
Incident Reduction via Awareness
Organization-wide cybersecurity awareness program that lowered security incidents.
Figures as reported · not projected
Significant work
ACHIEVEMENT STORIES
Defining initiatives delivered across the career — each rooted in a real outcome and a domain of enterprise technology leadership.
01Security Operations
AI-Driven Security Monitoring
Implemented AI-assisted security monitoring to improve threat visibility, anomaly detection, and proactive security operations.
AIThreat VisibilityAnomaly Detection
02IT Service Management
AI-Enabled ITSM Automation
Integrated Claude and AI-based MCP/API connectivity into ITSM workflows, accelerating information exchange and incident management.
AIITSMAutomationClaude
03Platform Engineering
Centralized IT & Cybersecurity Platform
Designed a unified open-source/code-based platform integrating IT operations, security monitoring, and ITSM functions.
IT OperationsSecurityITSM
04Infrastructure Operations
Centralized NOC
Established a Network Operations Center delivering unified monitoring, visibility, and incident response across business sites.
NOCMonitoringVisibility
05Governance & Compliance
ISO/IEC 27001 ISMS Implementation
Led end-to-end rollout of information security policies, risk management, controls, and governance documentation.
ISO/IEC 27001ISMSGovernance
06IT Service Management
ITIL 4 ITSM Deployment
Introduced structured Incident, Change, Problem, Service Request, and Escalation Management.
ITIL 4ITSMProcess
07Infrastructure
Multi-site Infrastructure Rollout
Installed complete IT infrastructure for 30+ new branch offices nationwide.
InfrastructureMulti-siteDeployment
08Security Culture
Security Awareness Program
Led organization-wide cybersecurity training, reducing security incidents by 30%.
AwarenessTrainingReduction
09Nationwide Delivery
Government ICT Projects
Delivered nationwide ICT deployments involving Bangladesh Bank, Primary Education, Land Ministry, Bangladesh Zila Parishad Election, and Bangladesh Census.
GovernmentNationwideICT
04Experience
PROFESSIONAL EXPERIENCE
A progressive career across enterprise IT — from IT operations to group-level leadership of infrastructure and cybersecurity.
- 2013Synesis IT PLCIT Officer
- 2015Walton GroupGroup IT Lead
- 2026Akij Resource GroupGroup Head – IT Infrastructure & Cybersecurity
Current
Jul 2026 — Present
Dhaka, Bangladesh
Akij Resource Group
Group Head – IT Infrastructure & Cybersecurity
Leading group-wide IT infrastructure and cybersecurity, connecting engineering, security, governance, and service management under a single accountable leadership model.
IT Infrastructure & Operations
IT InfrastructureServersVirtualizationStorageBackupBusiness ContinuityMonitoringIT Operations
Network
NetworkFirewallSwitchingWi-FiVLANVPNRoutingISP connectivity
Cybersecurity & Compliance
Information SecurityCybersecuritySIEM / SOCVulnerability ManagementEndpoint SecurityIncident ResponseISMSRisk AssessmentRisk RegisterISO/IEC 27001
Identity & Access Management
IAMAccess ReviewPrivileged Access
IT Governance & Service Management
IT GovernancePoliciesSOPsITILITSMExecutive Reporting
Vendor, Procurement & People
Vendor ManagementProcurementBOQCybersecurity Awareness
Previous
Feb 2015 — Jul 2026
Dhaka, Bangladesh
11.3 Years
Walton Group
Group IT Lead (Sr. AD) – ICT Department
Leadership across a large enterprise ICT footprint — spanning security operations, network engineering, infrastructure, governance, and service management for a multi-division manufacturing group.
Security Operations
SOCFortinetCiscoSIEMEDRCybersecurityNetwork Security
Network & Infrastructure
NOCNetworkMikroTikVPNVLANLoad BalancingAuto-FailoverLink RedundancyServersBackupDisaster RecoveryBusiness ContinuityCCTV
Enterprise Systems
Oracle EBSCRMPOSActive DirectoryIT AutomationInfrastructure
IT Governance & Management
IT GovernanceRisk & ComplianceIT AuditAsset ManagementVendor ManagementSLA ManagementIT BudgetingPerformance EvaluationTeam MentoringIT Operations
Earlier
Jul 2013 — Feb 2015
Dhaka, Bangladesh
Synesis IT PLC
IT Officer
IT operations for a Linux-based call center environment, covering enterprise network equipment, servers, and end-user support.
IT Operations
Linux-based call center infrastructureEnterprise network equipmentEnd-user supportVici DialNetworkServerCCTVDVRIncident ResolutionBusiness Continuity
National programs
NATIONWIDE ICT DEPLOYMENTS
Nation-scale ICT delivery across public-sector programs — equipment, network and surveillance infrastructure deployed at countrywide reach.
01Bangladesh Bank
Nationwide ICT deployment supporting central banking operations.
02Primary Education
ICT rollout across nationwide primary education facilities.
03Land Ministry
ICT deployment supporting the public land ministry network.
04Bangladesh Zila Parishad Election
Technology deployment delivered for national council election programs.
05Bangladesh Census
ICT deployment supporting the national census operation.
Equipment deployed
LaptopsDesktopsRoutersSwitchesCCTV Surveillance
Scope and delivery reflected at a high level; specific dates, budgets and outcomes are not detailed here.
Capability journey
ENTERPRISE TECHNOLOGY CAPABILITY JOURNEY
The evolving breadth of the profile — from hands-on networking through enterprise IT, cybersecurity, governance and AI-assisted operations to strategic leadership.
01
NETWORK
Connectivity & fabric02
INFRASTRUCTURE
Platform & continuity03
ENTERPRISE IT
Integrated systems04
CYBERSECURITY
Defence & response05
GOVERNANCE
Policy & compliance06
ITSM
Service excellence07
AI-ASSISTED OPERATIONS
Intelligence & automation08
STRATEGIC LEADERSHIP
Direction & deliveryConceptual visualization of capability breadth — not a strict chronological progression.
05Certifications
PROFESSIONAL CERTIFICATIONS
Industry-recognized credentials spanning ethical hacking, network security and networking engineering.
CEH v132026
Certified Ethical Hacker v13
Advanced offensive security, hands-on exploitation, and ethical hacking methodology.
NSE 42026
Fortinet Network Security Expert
Certified Fortinet network security engineering, firewall, and security fabric expertise.
MTCNAMikroTik Certified Network Associate
2025MikroTik networking fundamentals, routing, and device administration.
MTCREMikroTik Certified Routing Engineer
2025Advanced MikroTik routing, OSPF, and dynamic routing design.
MTCSEMikroTik Certified Security Engineer
2025MikroTik security, firewalling, and secure network configuration.
Courses & training
CONTINUOUS LEARNING
A body of professional development across security, networking, cloud and service management — courses, not certifications.
01
2025ISO 27001 Lead Auditor – ISMS
Alison
02
2026CCNA
Cisco Networking Academy
03
2025ITIL 4 Foundation
Udemy
04
2025AWS Cloud Technical Essentials
Grameenphone Academy
05
2025CHISSP
Udemy
06
2025Linux Network Administrator
Alison
07
2025Cisco Network Support and Security
Cisco
08
2025Introduction to Cybersecurity
Cisco
09
2025Policy Development Process
APNIC Academy
10
2025Healthcare Information Systems
Udemy
11
2020Windows Server 2016 Administration
CSL IT
06Education
ACADEMIC FOUNDATION
Engineering and management foundations — from telecommunications engineering to computer science and an MBA.
Public
2024
MBA
Human Resource Management
Begum Rokeya University
CGPA 3.90/4.00
University
2015
BSc
Computer Science & Engineering
Daffodil International University
CGPA 3.53/4.00
Govt.
2011
Diploma
Telecommunication Engineering
Tangail Polytechnic Institute
CGPA 3.16/4.00
Best Employee Award
Recognized for outstanding IT service delivery.
Leadership principles
Building technology
the business can trust
Themes that guide every platform, policy and team — presented as operating principles, not personal quotations.
01
RELIABILITY
Operations you can depend on
02
SECURITY
Secure by design
03
GOVERNANCE
Frameworks that hold
04
CONTINUITY
Ready for disruption
05
VISIBILITY
Monitor everything
06
AUTOMATION
Eliminate toil
07
LEADERSHIP
Enable people and teams
07 / Contact
Build secure.
Scale reliably.
Lead digitally.
Let's connect around enterprise IT infrastructure, cybersecurity, governance, IT service management and technology leadership.
Dhaka, Bangladesh